I went to this shop with a friend looking for a ring. The staff were joking and laughing loud between them. We interrupt them and asked about the ring, one of them said: No, we don’t have. Then, we saw it displayed and asked to another one if we could see it. She was in the mobile and replied “I will see” and didn’t move. Another girl came to us after some min and tried to find the ring model. The shop was busy and she had difficulties to find the right box. It was definitely not personal. As we saw at that moment many customers had the same bad experience.
A few months back, I dropped off a pair of earrings to get a replacement stone for one of them. At the time, I was informed it would take 6-8 weeks, but I imagine it took longer with Christmas in the middle. I had pretty much given up hope, when I received a call from the store manager to say that unfortunately Swarowski was unable to fit a replacement stone as they were no longer in stock. The manager was deeply apologetic and invited me to choose another pair of earrings for the same value. I stopped by the store last week and was treated in an incredibly warm, kind and courteous way by the staff. The earrings I chose were of a higher value, but I gladly paid the difference. It was an excellent show of customer service Swarowski Henry Street and truly appreciated.
